There are new changes coming into force for Landlords with regard to the EPC rating of a property.


As from the 1st April 2018 there will be a requirement for any properties rented out in the private rented sector to normally have a minimum energy performance rating of E on an Energy Performance Certificate (EPC). The regulations will come into force for new lets and renewals of tenancies with effect from 1st April 2018 and for all existing tenancies on 1st April 2020. It will be unlawful to rent a property which breaches the requirement for a minimum E rating, unless there is an applicable exemption. A civil penalty of up to £4,000 will be imposed for breaches.

Poor energy rating is classed as those EPCs with F and G ratings

There are separate regulations effective from 1st April 2016 under which a tenant can apply for consent to carry out energy efficiency improvements in privately rented properties. Click here for this Guide.

SurreyLets like all letting agents need to have a copy of the properties EPC to market a property. These new guidelines will start affecting rental values. Sally Asling, Lettings director at SurreyLets states “Its clear that over time the rentable value of the property will be affected by the EPC rating. We are not there yet, but as consumers become more aware of impact of the EPC rating, lower rated properties will find tenants negotiating on the rental to compensate them the difference in energy savings that a higher rated property would provide”

The Regulations apply to domestic private rented sector properties in England and Wales to all properties let on an AST agreement  (Assured Shorthold Agreement)

Prohibition on letting
A domestic private rented sector property is substandard if the EPC rating is F or G, unless an exemption applies. The legislation prohibits a landlord from letting out a substandard property. If there is an EPC in place which shows that the property is an F or G then it must not be let; otherwise the landlord is liable to penalties. This is subject to any available exemptions. Energy efficiency improvements must be carried out to bring the property up to an E rating at the minimum, unless one of the exemptions is applicable.

If a landlord lets and continues to let the property in breach of the regulations, however, the breach does not affect the validity or legality of the tenancy itself, so the rent still continues to be payable.

So what does SurreyLets suggest you do to get the best EPC on your property?

  • Replace any non-double glazed windows and or old sealed units with modern A rated windows The rating doesn’t matter unless you have a document showing the “U-value.’ If they are good new windows have a document showing the U-value rating ready for the assessor. Otherwise if the windows have a datestamp on them telling saying they are post or during 2003 they will get a good rating. Secondary glazed is obviously better than sing glazed also, which is what may need to get done in conservation areas where your not allowed to upgrade the windows
  • Fit seals to external doors to help keep the chill out, change any wooden doors with new PVCu doors (Again keep the u-value information to show the assessor) also note that if the door is more than 60% glazed it won’t count as it will just go down as a window.
  • Fit a decent jacket around your hot water tank or replace with a fully lagged tank -Spot on. The maximum the assessor can record is 160mm of insulation around the tank, makes a small difference.
  • Ensure that lofts and wall cavities are insulated to at least the latest standard of 270mm 
  • If replacing your boiler is getting old plan to replace and fit to an energy efficient, condensing boiler. 
  • Fit TRV (Thermostatic Rad Valves) to all radiators 
  • Fit zone thermostats 
  • Change old style electric storage heaters (if fitted) with the latest fan assisted heaters which have significantly better energy rating  (although electricity for heating will always have a very negative effect on your EPC. Oil, LPG and Mains gas always are better.)
  • Get cavity wall insulation installed or get dry lining with insulation (keep the proof you have had it done by invoice
  •  Use energy saving light bulbs such as LEDs. 


From 1 April 2018, the regulations will apply on the granting of:

A new tenancy to a new tenant
A new tenancy to an existing tenant, i.e. any extension or renewal to an existing tenant. This includes a statutory periodic tenancy which comes into existence at the end of the fixed term shorthold.
From 1 April 2020, the regulations will apply to all privately rented property in scope of the regulations.
Local authorities will enforce compliance with the regulations.

For more information about how the new EPC regulations will affect you as a Landlord, or for more information regarding renting your property, please contact the Specialist Letting Team in Surrey at SurreyLets on 01483 282470


This is a  rather technical blog but I hope for some it will give an insight into marketing property via the portals and how we as agent need to lorightmoveok at key data to get the best marketing from the portals for our clients as we can.

 I often spend time with Landlords explaining that its not just about “putting a property on a property portal” but about ensuring your are using the portals marketing to the best advantage. So, I thought Id share a little bit about what we as agents see, and what we do to ensure the properties we are marketing are receiving the fulness of the capabilities in the tools that we have.

Sometimes, we have to throw out the flowery spiel and write attention grabbing headlines to get the desired result. We need to attract the real property seekers from the thousands of viewers out there.

Anyone that doesn’t believe property is a national obsession needs to work with me for a day looking though the “behind the scenes” data that we get from Rightmove and other property portals.

In the last 28 days, the properties that SurreyLets have on the market have been viewed 65,608 times. Really!  Are there that many people looking to move to the area?  Unlikely. We have to understand we are a nation of property obsessed people who constantly browse Rightmove to see what they can get, who is selling what and to seek comparable as to how much their house is worth or how much it might rent for.

Whats important to us as agents is the click through rate, this is what generates us our enquiries.

Out of the 65,000 clicking on SurreyLets  properties we had just over 300 calls and about the same in email leads. Looking through the diary and the applicant register this was around 40 viewings which in real terms is around 6 – 8 actual lets resulting from the advertising. So how did the headline number of 65K mash down?

We can see the “Click though rate” of every property, and if we are doing our job properly we need to be addressing any “lower than average” click though rates. So, if your property is performing poorly,  I may change the initial description weekly.  To improve the click though rate on your property to ensure maximum performance and viewing opportunities I amy do any number of things.   Just changing the front photo can vastly improve the click though rate, as can the headline, the price or just rotating the pictures. Its my job to keep enhancing your property so its performance is at the best it can be.

Leaving the agreed description, agreed photograph and order the pictures are seen in the same, will not help your property get found. It stops standing out.

Who knows what turns someone on or off! A beautiful minimalist modern kitchen may tick someones box, but the shabby chick country cottage may be another persons tick box. If its the first image they see that they don’t like, bang goes the click though – we have lost that persons interest.

At what point do you tune out?  For some its the price, others its the map view of the location, for others its the picture. Many click floorplan first and click out at the square footage. We are all different.

So if one week the click though rate is not good, by simply changing the picture I can change the click through rate. It may not be the “best” picture or the Landlords favourite, but it may pick up the enquiries.

Over the last 10 years, Rightmove has invested in additional search technology to introduce new ways for potential buyers and tenants to view your property listings, for example, via our email alerts and online publications.  This is where we try now to increase the number of extra view details to your report. Its our job to ensure the details are friendly for when they are sent out in the many forms of media.

‘Extra’ detail views

Here’s a list of the features that generate ‘extra’ detail views for your properties. These are things we can do to maximise marketing of your propertyFeatured Property (top of search results page)

Property Email Alerts (email updates)
Send to a Friend
New map search
RSS Feeds
Company Edition
Local Edition
Bookmarked properties
The Rightmove Property Widget
IE8 Webslices
IE8 Accelerators
Search Engines
Property links posted on Social Networking sites

Landlords, when you instruct SurreyLets to market your property, you can rest assured that we know how important finding the right tenants to rent your property in the right timeframe is for you. We will be constantly looking at the incoming data to ensure we are reaching the people who are looking. We do not just put your property on the portals and be forevermore reactive – we proactive use all media available to us.

If you are a Landlord and would like to know more about our Letting Services available to Landlords in Surrey then please call for a free, no obligation discussion on 01483 282470 or send us an e-mail info@surreyletsonline.co.uk


A beautifully presented fully refurbished detached 4 bedroom family home situated in a popular and convenient location within the charming village of West Horsley and within a few minutes walk of the highly sought after Raleigh Primary School in West Horsley.

rearThe property is a wonderful example of contemporary and stylish living with a high quality finish, it offers spacious well thought out family living accommodation but also has a purpose built home office attached plus other outbuildings.

Marketed for rental though local agent SurreyLets, Sally Asling, Lettings Director comments  “This property is a really lovely family home inside and out, ideal for families who wish to get their child into the highly sought after Raleigh School, or for families with children already attending. The location is  an easy walk from the village of East Horsley with its fast trains into London Waterloo, an array of local shops including a coffee shop, butchers, bakers and convenience stores and the medial centre village hall and playing fields, this property is incredibly well situated. Priced at just £2995 this property represents excellent value. It is available immediately for a medium to long term let.”

The accommodation comprises of: A spacious open plan Kitchen / dining room, a family snug complete with log burning stove, Utility room and downstairs WC, formal spacious double aspect lounge with views to the garden, small study room or home office, downstairs double bedroom with en-suite shower room ideal for guest accommodation or an au pair.Upstairs the property offers a further spacious double bedroom with ensuite bathroom, two further double bedrooms and a family bathroom.

Externally the property offers wonderful outbuildings consisting of a further utility / laundry room, specially designed worship, a purpose built home office and a double open car barn. The grounds that surround the property lend themselves beautifully to family living and entertaining with an enclosed private rear garden and a paved courtyard.


Beautifully Presented Detached Family Home
Wonderful Quiet Location
Four Bedrooms
Three Bathrooms
Beautifully Fitted Open Plan Kitchen / Dining area
Family Snug with Log Burning Stove
Double Aspect Lounge
Purpose Built External Home Office
Laundry / Utility Room
Workshop and Double Car Barn
Superb Location for The Raleigh School

For viewings please contact SurreyLets on 01483 282470 or mail info@surreyletsonline.co.uk

Live Active Property Search

propsearchSurreyLets work  continually with Relocation Agents to secure properties for corporate clients in the areas of East and West Horsley, Leatherhead, Guildford, Cobham, Clandon, Booking and Effingham areas of Surrey and currently have a live property search we are currently unable to assist with due to a shortage of property.

Our Relocation Agent is seeking the following for a Colpal client relocating from New York. 

  • Max Budget £6500pcm
  • Children will be attending ACS Cobham so the closer to this the better
  • Furnished or Unfurnished
  • Good Sized Garden
  • 5-6 bedrooms with 3-4 bathrooms
  • Must be moderns with refurbished kitchens and bathrooms
  • Garage and parking for 2-3 cars
  • Gardener must be inclusive

The Relocation agent is looking to view prospective properties with him in 13th & 14th October and they are looking to occupy the property before 21st November 2016

If you have a property that you are looking to let that meets the above criteria we would be delighted to show this to this particular applicant. 

If your have a property to let but it does not meet the requirements of this search, please do contact us as we have many searches from corporate relocation agencies on a weekly basis. 

SurreyLets are an independent Lettings and Property Management company covering the Guildford – Leathered area of Surrey specialising in offering a tailor made service to all Landlords. Being an on line agent we are able to offer competitive fees without any compromise to service. Do view some of our client testimonials here. 

Our advice is free and without obligation, so for a free market appraisal of your home or investment property please don’t hesitate to contact us on 01483 282470 or by email at info@surreyletsonline.co.uk





Its been 30 years since the disappearance of Suzy Lamplugh.suzy lamplugh.jpg

Suzy was, like me,  an “estate (letting)  agent”  reported missing after going to an appointment with someone calling himself “Mr Kipper”.   Her office diary recorded the essential details of the appointment: ‘12.45 Mr. Kipper – 37 Shorrolds Road O/S’, with the ‘O/S’ annotation meaning outside the property.

Witnesses later reported seeing Suzy arguing with a man in Shorrolds Road and then getting into a car. Her white Ford Fiesta  was found that night outside a property for sale in Stevenage Road, Fulham, about one and a half miles away.The ignition key was missing and Lamplugh’s purse was found in a door storage pocket. It was in 1994 she was declared as dead – Suzy was presumed murdered. Her poor Mother and Father not only never saw her again, but may never know what happened to her.

As I write I look across at the diary. I see names of people and a phone number. People who have called the office to book an appointment to see a property that I have never before met. On my system I will have an email address and some details that I have been given. We cannot police check every potential applicant.

SuzyLamplughTrust-400x310.jpgLike every other agent,  I will go off with a set of keys to meet an applicant at an empty property, on my own………….just like Suzy Lamplugh once did.

If that doesn’t send shivers down my spine, I am not sure what would. Personal Safety is too important to not take seriously.


The charity set up in her name – Suzy Lamplugh Trust has seized the anniversary of the 25 year old’s disappearance to once again raise awareness of safety across the housing sector. It lists guidelines which I have copied below have been endorsed by The National Association of Estate Agents. (NAEA)

In new research carried out by Suzy Lamplugh Trust, a quarter of consumers surveyed said they felt house viewing should be safer; almost three quarters feel it should be down to estate agents to make it safer. Meanwhile, 29 per cent of female estate agents surveyed by the charity said they have felt unsafe at a house viewing .

Here at SurreyLets we are embracing the use of technology to aid personal safety.  Using App technology people can see where everyone is  through the use of GPS tracking devices so individuals can be easily located. This Autumn, PocketFinder GPS trackers will be available for personal use that are smaller than a coin to hide on your person will make this even more user friendly.

In the meantime, both Agents and Applicants need to understand the need for all parties personal safety, respecting boundaries and being prepared to give as much information as needed. If you are an agent, I urge you to take safety seriously, and not with the casual air of “it won’t happen to me”. You are too special and too loved by someone to take risks.

Guidelines issued by the Suzy Lamplugh Trust

  • Implement a buddy system (so colleagues always know each other’s whereabouts and contact details. This should include checking in and out when meeting arriving at and leaving the property, including out of normal office hours.)
  • Have a system in place for colleagues to raise the alarm back at the office in case of an emergency while working alone
  • Have a clear procedure to follow if someone does not return or check in when they were expected.
  • Arrange for a client to visit the office before meeting them at the property so that colleagues have also seen them.
  • Avoid sharing lifts to a property with a client if you will be the only member of staff in the car.
  • Issue staff with a personal safety alarm to shock and disorientate an attacker, allowing vital time to get away
  • Before conducting a viewing, find out who else will be present in the property (current tenant, contractors etc) when you visit.

SurreyLets are pleased to be able to offer a three bedroom detached family home situated scfronton the boundaries of Ockham, Cobham and Effingham Junction.

The property is available for a Long Term let, is pet friendly and offers generous living accommodation and is on the market for £1275pcm

Lounge with wood burning stove, Dining Room, Fitted Kitchen, Utility Room and Downstairs Cloakroom, access to the single garage, Two double bedrooms, Generous Single Bedroom and a Family Bathroom.

The only appliance let with the property is the cooker which is electric as the property is not connected to mains gas. The heating is by electric radiators which do increase running costs, but is reflective in the rental being charged.

Externally the property has ample room for off road car parking, an enclosed garden area and is within a  woodland setting with no close neighbours.

Properties like this rarely come to market that offer excellent value for money and a long term prospect so early viewing is recommended.  Please call SurreyLets, the Letting Specialists on 01483 282470 or send us a mail to info@surreyletsonline.co.uk

SurreyLets are members of ARLA and the Property Ombudsman


“Where is the happiest place to live?” This is what Rightmove have been asking in its poll guildford-005last month.

Almost 24,000 people completed the survey, based on 12 factors ranging from how friendly their neighbours are to what the local services are like.

The Borough of Guildford was ranked as the 29th happiest place to live in the UK and the 7th happiest region in the South East.

The Nationwide report concluded that people are the friendliest in Shrewsbury in the Midlands yet Walsall also in the Midlands was the least friendly.

Out of 206 entries Guildford ranked in 51st place for its community spirit. Guildford ranked  95th with people saying they had a sense of belonging and lower than average ranking in 126th place with people saying they felt they could earn enough to live comfortably.

Guildford has got happier over the last year it appears as the same survey in 2015 ranked the town at 22.

With picturesque locations across the villages surrounding the town and plenty of great amenities in the town and villages, it’s not hard to see why residents living in the Guildford borough might be feeling content.

SurreyLets responded to the survey saying “Its not surprising that Guildford ranks well in this Survey, but its also not surprising that it is 126th place on the earning and living comfortably scale either as house prices and rents are relatively high”

The area of Guildford is beautiful with many areas of outstanding natural beauty, parks, commons and woodlands. Known as “the lungs of London” as you commute you in just 48 minutes you are a world away from the city and you do feel that you can breathe. Surrey has a plethora of excellent and outstanding schools, diverse and inspiring leisure facilities and an abundance of theatres and entertainment venues. Guildford and the surrounding villages offer something for everyone and its really not hard to see why city-dwellers looking to make the move head for this beautiful area of Surrey.

Of course, the downside of the coin is the shortage of  rental property thats available in all the price ranges. SurreyLets director Sally Asling states “Families leaving London like to rent in an area initially before commuting to making a purchase but due to the high property prices don’t necessarily make the most attractive return on investment, so there is continually a lack of family property ranging from £1500pcm through to £3500pcm especially in the more desirable villages like Effingham, Bookham, East and West Horsley, Clandon and Ripley. There is also a lack of properties available for professional couples looking at settling down to rent – flats and starter homes ranging from 700pcm – £1500pcm are snapped up in a heartbeat of coming onto the market. I would encourage investors to not just look at the monthly ROI but factor in the eventual capital gain that the increasing house prices will achieve given the desirability of the area and the longer term view and the calibre of tenants you will attract.”

For more information about purchasing a property to let (Buy-to-Let) or for help and advice on Letting out your investment property or home please call SurreyLets, a dedicated and specialist Letting Agency.  Please call 01483 282470 or mail us at info@surreyletsonline.co.uk

Keep up to date with Lettings News from Surreylets! Visit our Blog 



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